As with anything technical, you may run into issues from time to time. Before contacting your Admin to help, you should first perform these tests to try and resolve the issue yourself:
- Run a Quick Check in Classroom, this can be found by tapping on the Workbook title in the Nav Bar and tapping Check Now.
- In the settings of your device, turn Wi-Fi off, wait 30 seconds and turn it back on.
- Check that your device is able to load web pages at a normal speed.
- Force Quit Goodnotes Classroom/Goodnotes 6 (Teacher and Student scenarios) and reopen. Make a change on the Workbook and see if this now syncs. If changes haven't been synced, they may be lost in this process.
- Log out of Goodnotes Classroom/Goodnotes 6 and log back in again. If changes haven't been synced, they may be lost in this process.
- Delete and reinstall the app. This will reset any cache and make sure that all apps are on the latest version.
If, after all of these checks, you are experiencing the same issues then you should reach out to your Admin for further support.