Before coming to you, your Teachers and Students should first try the following quick checks to try and resolve the issue themselves:
- Run a Network Check in Classroom, this can be found by tapping on the Workbook title in the Nav Bar and tapping Check Now.
- In the settings of your device, turn Wi-Fi off, wait 30 seconds and turn it back on.
- Check that your device is able to load web pages at a normal speed.
- Force Quit Classroom/Goodnotes 6 (Teacher and Student scenarios) and reopen. Make a change on the Workbook and see if this now syncs. If changes haven't been synced, they may be lost in this process.
- Log out of Classroom/Goodnotes 6 and log back in again. If changes haven't been synced, they may be lost in this process.
- Delete and reinstall the app. This will reset any cache and also make sure that all apps are on the latest version and so running on the same schema.
If, after all of these checks, your Teacher and/or Student are experiencing the same issues then they should reach out to you for further support.