Classroom supports importing documents to markup, annotate or share with a Class Folder. If issues with imports occur, it is most likely related to the document which are being imported. Classroom can support imports of the following file types:
- Image (.jpg, .png)
- Word (.doc, .docx) and PowerPoint (.ppt, .pptx) (iPadOS/iOS only) (*)
- Goodnotes document (.goodnotes)
- Goodnotes backup (.goodnotes.zip). See Back up and restore your library manually.
- Comma- or Tab-Separated Values file (.csv, .tsv).
(*) Classroom can handle these formats directly, but the internal conversion to PDF may not preserve the original layout perfectly. Importing PDF versions of these files can avoid this issue and give you better results.
What to do if failing
Most instances of imports failing are one-off bugs which can be easily resolved with the below quick fixes:
- Force Quit Classroom/Goodnotes 6 (Teacher and Student scenarios) and reopen.
- Force restart the iPad.
- Log out of Classroom/Goodnotes 6 and log back in again.
- Update your Classroom version, as the App Store can be slow to do this for you automatically. Simply look for Classroom in the App Store and tap update, or contact your Admin to push through an update if you don't have App Store access.
- Update your iOS/iPadOS version.
- Delete and reinstall the app. This will reset any cache and also make sure that all apps are on the latest version and so running on the same schema.
If the import is still failing after these fixes, check that it is under the recommended import size limit of 50Mb. If it's over this limit, your device has likely run out of memory (RAM) during the process and failed the import. To reduce the file size, try the following things:
- Flattening the PDF if it is a .pdf document
- Compressing as a ZIP file and uploading
If the issue is still occurring, or you are unable to import any document into Classroom, please contact our support team.