Annotations, edits and handwriting should appear in real time between Students and Teachers using Goodnotes Cloud and our Peer-to-peer sharing. If there is a delay in Lesson syncing, it is most likely an issue with your internet connection. Having a slow or interrupted Wi-Fi connection or having too many devices connected can cause delays to sync and updates.
First Checks
You should first try the following checks to make sure that they can't resolve the issue themselves.
- Run a Quick Check in Classroom, this can be found by tapping on the Lesson title in the Nav Bar and tapping Check Now.
- In the settings of your device, turn Wi-Fi off, wait 30 seconds and turn it back on.
- Check that your device is able to load web pages at a normal speed.
- Force Quit Classroom/Goodnotes 6 (Teacher and Student scenarios) and reopen. Make a change on the Lesson and see if this now syncs. If changes haven't been synced, they may be lost in this process.
- Log out of Classroom/Goodnotes 6 and log back in again. If changes haven't been synced, they may be lost in this process.
- Delete and reinstall the app. This will reset any cache and also make sure that all apps are on the latest version and so running on the same schema.
If, after all of these checks, you are experiencing the same issues then you contact your Admin.