If you are unable to see your Students work, there may be an issue with the way the Lesson or Accounts are set up. You must be using Teach Mode to view student work. The Lesson you are viewing must also be shared with a Class Folder.
View student work in Teaching Mode
To see Student work in Teach Mode, you will need to select them from the Class Navigator at the bottom of the screen. If no Students are present, the Lesson is likely not properly shared with a Class Folder.
Check that students have access to the Lesson
You must share a Lesson with your Class Folder in order to share it with students. Read this article with instructions on how to do this.
On the Classroom homepage, tap on the name of your institution to launch the School Tab. From here, press on the relevant Class Folder. The Class Folder should have a blue shared icon to indicate that it has been shared with Students. If it does not have this icon, refer to our Adding Students guide.
My Student is in the Class, I just can't see their work
If your Student is in the Class and you can see them in the Class Navigator, it may be that the connection is experiencing some issues and their updates are not syncing to your device. To check on this, you can use the Network Check Tool.
First Checks
You should first try the following checks to make sure that they can't resolve the issue themselves.
- Run a Network Check in Classroom, this can be found by tapping on the Lesson title in the Nav Bar and tapping Check Now.
- In the settings of your device and the Student's device, turn Wi-Fi off, wait 30 seconds and turn it back on.
- Check that both your devices are able to load web pages at a normal speed.
- Force Quit Classroom and Goodnotes 6 and reopen. Make a change on the Workbook and see if this now syncs. If changes haven't been synced, they may be lost in this process.
- Log out of Classroom and Goodnotes 6 and log back in again. If changes haven't been synced, they may be lost in this process.
- Delete and reinstall the apps. This will reset any cache and also make sure that all apps are on the latest version and so running on the same schema. Make sure your Student has a backup of their work.
If, after all of these checks, you are experiencing the same issues then you Contact your Admin.