You should now be all set up and ready to go, however, we understand that sometimes you might need help in figuring out how to use a feature in Goodnotes or how to resolve a problem you're experiencing.
The most efficient way to get support is through your IT Admin or Helpdesk at your institution. We have armed your IT team with all the tools they need to support, including knowledge-based articles to dive deeper into issues, training articles to help you utilise the best of Classroom, and an Admin Portal to manage and organise your school's accounts and license.
If your Admin can't fix the problem themselves with these tools, we have a dedicated support team to help them. Please note that to ensure faster turnaround times, our support team are reachable solely through your Admin team.
Help Your Admin to Help You
First Response
To best support your team, it is advised to make sure you have followed the sets in our quick troubleshooting guides before you reach out. This way, you save your Admin time and help colleagues with severe issues get the focus and attention they need.
You can find all these initial troubleshooting steps here: First Steps
Describing your issue
When contacting your Admin, it is best to be as descriptive as possible to avoid any confusion or time-consuming back and forth. If possible, please include the following in your contact:
- Detailed description of your issue
- Any steps you can take to reproduce the issue
- Your iOS version (you can check this through your device Settings > General > About)
- Your app version (you can check this in Library > Settings)
- iOS and app version of the student is applicable to your issue
- Screenshot or recording of your issue
- Which troubleshooting steps from our guides you have already tried
This will not only help your Admin solve your problem faster, but will also help our support team should your Admin need to reach out to us.